Behavioral Health Disaster Response: Part 2
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This presentation will focus on understanding how to increase the effectiveness of interactions with people who are anxious or overwhelmed by a perceived or real public health threat. The manifestations of fear, anxiety, anger and panic will be portrayed and appropriate responses will be outlined. Staff issues, such as the stress of responding to the public and the importance of coping with one’s own fears about a potentially dangerous situation, will be explored. Techniques for effective communication skills, self care, and reducing stress will be demonstrated and compared through didactic information, case scenarios, group discussion and interactive practice sessions.